Overview

Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications

Qualifications and Experience

• Matric/ Equivalent
• Minimum of 6 months + tenure with Teleperformance as a current Team Leader – Essential
• Customer Service experience
• Able to work on shift rotations & Able to work a varying schedule
• Knowledge of e-mail application utilized by Supplier (Google and Windows Tools)
• Has basic knowledge of Office Applications and used a desktop computer system before
• Ability to navigate between multiple windows
• Ability to launch and close applications
• Ability to navigate within folder system
• Ability to navigate within web-based applications