The Super Move Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Essential Functions:
Collect pre-move surveys as well as weights and preapprovals and update company software and the carrierTrack shipments’ estimated time of arrival and delivery information and update company software and the carrierMonitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externallyMonitor email for new shipment offerings and monitor quality scores and verify accuracySecure customer payment, including verify method of payment, credit card annotation and confirm a...