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Studio Lead / Customer Experience - One City

Battersea Academy for Skills & Employment | London, United Kingdom | Posted July 01, 2026

Position Overview

One City  Studio Lead / Customer Experience Location: Battersea Power Station Pay: £12.80/hr (FOH shifts) | £14/hr (Lead shifts) One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in studio customer experience.


This role is for those who understand that a high-performance studio requires more than just operational support, it requires focus on atmosphere and brand energy.


You will split your time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience.


You are responsible for the live environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.


KEY RESPONSIBILITIES The Member Experience ● First Impressions: Take full ownership of the new customer journey.


You are responsible for ensuring every first-timer greeting and studio walkthrough is delivered ...

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