Job Description

General Description:
The Student Support Specialist provides customer service functions, enrollment and program support for NOVA Workforce. This position will be responsible to serve the students and NOVA Community at large in a timely fashion.



*This position is not eligible for telework.*


Duties and Tasks:

Provide quality customer service

Identify and assess customer’s needs to achieve satisfaction

Handle customer complaints and provide appropriate resolutions and alternatives

Perform registration tasks and/or provide guidance to students

Enter and maintain accurate data into the student information system

Issue enrollment confirmation emails and letters

Troubleshoot and resolve enrollment problems

Ensure that instructors have all instructional materials needed

Organize and maintain files and records

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