Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem‑solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion
• Conduct 1:1 and group learner support sessions across multiple time zones
• Guide learners in structuring study plans and managing progress toward completion
• Identify and address learning or engagement challenges early, offering practical solutions
• Maintain clear and responsive communication via email, chat, and video calls
• ...