A leading global CX provider is seeking a Workforce Scheduling and Forecasting Specialist in Angeles, Pampanga. This role is vital in optimizing workforce management to align staffing with forecasted business needs. The ideal candidate will have experience in a call center environment and a strong background in scheduling practices. Skills in MS Office and specific WFM tools are essential, as well as the ability to analyze data to improve service delivery. Join a company that values creativity and team collaboration in a dynamic setting.
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