Job Description

Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.

We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.

Key Responsibilities

Operational Excellence and Continuous Improvement

Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.

Strategy and AI Innovation

Shift the team's focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.

Operational Ownership of SaaS-as-Code

Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these s...