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This Position reports to:

EL Customer Operations Manager

In this role you will be responsible to provide a pro-active customer experience. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction specifically dedicated to the Canadian key accounts.

The work model for the role is: Hybrid

This role is contributing to the Smart Power and Smart Building division in Canada.

You will be mainly accountable for:

• Works together with Com-Ops and Sales to identify and manage the local key accounts, ensuring compliance with the agreed upon service level.
• Lead and own communication across the organization of i...