Role Overview

The Store Manager is responsible for maximizing sales and profitability while developing and retaining high performing teams. This role involves delivering a customer‑first experience, overseeing store operations, guiding employee development, and driving commercial success.

Customer First

• Deliver a customer‑first experience that exceeds expectations.
• Coach teams to consistently provide outstanding service.
• Ensure consistent product training and knowledge.
• Lead the team to achieve green mystery shop results and KPI's.
• Exceed sales targets and drive LFL growth, as well as ATV, AUS and conversion metrics.
• Maximise Omni‑channel opportunities.
• Surpass company acquisition and participation targets for NDULGE.
• Manage payroll spend within budget through effective scheduling and people planning.
• Maintain stock file accuracy, adhering to stock handling policies t...