General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service

Provide training and coaching to the team leveraging Company provided programs

Analyzes reporting to create and implement action plans to improve store KPIs, including:

NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others

Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time

Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs

Takes pride in the store and guides team to execute ...