Areas Of Responsibility

• Customer Experience – Be professional; Manage customer interactions, complaints and requests.
• Optimize selling space and drive replenishment to ensure stock availability.
• Conduct floor walks to ensure housekeeping disciplines are adhered to.
• Store Profitability:
  • Sales – meet or exceed targets.
  • GP – reduce wastage & improve stock accuracy within benchmarks.
  • NP – reduce controllable expenses in line with budgets.
  • Interpret Income Statement information and formulate and implement action plans.
  • Identify challenges, trends and opportunities to drive continuous improvement.
• Store Disciplines & Productivity – Ensuring that monthly store audit benchmarks are achieved and improved upon.
• Risk Management – Effective stock control and stock management; Effective cash handling procedures and controls.
• Lead, develop and retain team ...