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The focuses on ongoing management/maintenance of all IET Engineering DT products, services & ops ensuring business continuity, enhanced productivity & competitive advantage with contemporary tools.
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The L2 Support Lead is responsible for leading and governing Level‑2 operational support for Teamcenter and related DevOps platforms. This role ensures incident quality, SLA/KPI adherence, structured escalation management, and effective collaboration between L2 support, DevOps engineers, TechOps, Project Teams and application owners. The L2 Support Lead also plays a key role in test execution and maintaining test assets for DevOps initiatives.
In this role, you will be responsible for: