Job Title: Stabilization, Support, & Warranty Lead

Key Responsibilities

• Establish post-deployment support processes and procedures.
• Coordinate support activities and resources to address user issues and inquiries.
• Monitor system performance and stability, and implement corrective actions as needed.
• Manage the resolution of warranty-related issues and defects.
• Provide regular status updates and reports on support activities to stakeholders.

Key KPIs/SLAs

• Timely resolution of user issues and inquiries within defined SLAs.
• System uptime and performance metrics (e.g., availability, response time).
• Effectiveness of support processes and procedures.
• Reduction in post-deployment defects and issues.
• Stakeholder satisfaction with support services and outcomes.

Desired Skills, Experience, Qualifications

• Bachelor’s degree i...