Responsibilities

• Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications
• Install, upgrade, support, and troubleshoot End User Workspace hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• Follow and execute hardware moves provided by Subject Matter Experts
• Provide onsite and remote support to Customer/OEM SME’s towards install, upgrade, support, and troubleshooting of devices in Network and Compute environment
• Assist users with any logged IT-related incident when called upon
• Provide support including carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where...