Responsibilities

• Provide remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including SKUA, RMS, and EPOS.
• Guide users through onboarding, ensuring they understand software functionalities and workflows.
• Collaborate with users to optimize workflows, enhance project efficiency, and identify business opportunities within customer accounts.
• Work with local IT and Sys Admin teams to maintain operational systems.
• Provide loyalty‑inspiring customer service that drives engagement and sustains product usage.
• Support clients locally or remotely, helping them grow knowledge while following internal procedures for support, tracking, and reporting.
• Escalate complex issues to R&D when necessary.
• Troubleshoot and resolve complex technical and engineering‑related problems reported by customers using Aspentech proprietary software.
• Deliver high‑quality training c...