Sr. Technical Program Manager – As a Sr. Technical Program Manager, you will serve as a designated operational delivery manager for our enterprise customers utilizing our Unified Operations (UOps) services, AWS's highest‑tier support experience for customers with business‑critical workloads. You will be responsible for building Unified Operations enablement plans in conjunction with the Technical Account Manager (TAM), orchestrating Unified Operations resources, and managing the delivery of UOps to our customers. This role requires a strategic thinker with strong leadership skills.

• Act as the single‑threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high‑judgment technical decisions that directly impact business continuity and operational resilience.
• Communicate directly with customer leadership regarding progress, blockers, and operational integrity.
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