**Core Responsibilities:** (Include but not limited to)

+ Handle internal and external level customer related issues and concerns
+ Point of escalation for Technical Support Specialist
+ Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
+ Record all customer interactions into a CRM (Customer Relationship Management) Database
+ Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
+ Actively participate in departmental activities and initiatives
+ Support the development of internal documentation
+ Comprehend and understand technical documents, quick start guides, and special application documentation
+ Maintain acceptable call and case evaluation requirement
+ Maintain acceptable VOC KPI requirements

**Qualifications:**

+ Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
+ Min 3 years of relevant experience ...