Job Description
This is a contract to hire full-time opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion.

Key Responsibilities
• Laptop Deployment & Imaging:
o Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
• Mobile Device Management (MDM):
o Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
o Set up and manage Intune environments, not just maintain existing setups.
• Service Desk Operations:
o Handle Tier 1–3 support tickets (6–8 per day, typically resolved in 15 minutes or less).
o Troubleshoot PC hardware and software issues.
o Support users in both ...