JOB SUMMARY

The role of the Ops PMO Manager is to lead and manage a team of project managers that work cross-functionally to organize and implement new customer and new product introduction. The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functional teams, to ensure the proper documentation, launching and customer satisfaction as per established and agreed targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading the Project Management Team
• Manage key customer projects; serve as interface between internal teams and the customers to resolve both technical and logistical issues
• Collaborate with customer (internal or external) from requirements gathering through product acceptance
• Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers