**About this role:**

Wells Fargo is seeking a...

**In this role, you will:**

+ Advanced Voice Operations: Act as Tier‑3 escalation point for complex voice issues involving Ribbon SBCs, CUCM clusters, PSTN interworking, SIP routing, and interoperability.
+ Ensure the continuous availability of all data network services
+ Provide mentorship and technical guidance to junior engineers and operational teams.
+ support and maintainenterprise voice architectureswith a primary focus on Ribbon SBC, PSX, RAMP, and analytics platforms, and secondary focus on Cisco voice solutions.
+ Identify opportunities to reduce manual effort and improve operational reliability.
+ Investigate and remediate network capacity related issues
+ Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
+ Provide resolution information and work with other teams to complete impact analysis
+ Deliver comprehensive a...