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Sr Mgr, Order to Cash Lead

Carrier | Shanghai, China | Posted June 15, 2026

Position Overview

**Main Responsibilities**

+ Own Order to Cash (OTC) operations for the North Asia region, with end‑to‑end accountability for collections performance, cash flow outcomes, and OTC process effectiveness.

+ Drive regional results against cash collection targets, DSO, overdue aging, and bad debt KPIs, ensuring consistent delivery of monthly / quarterly / yearly objectives across multiple BUs.

+ Partner with outsourcing provider to govern cash application and billing operations, including SLA management, service quality reviews, issue escalation, and continuous improvement.

+ Establish robust vendor governance and operating rhythm, covering performance reviews, root‑cause analysis, corrective actions, and standardization across outsourced and in‑house activities.

+ Provide regional oversight and coordination on credit-related matters, partnering with Carrier Business Services (CBS), BU Finance teams, and Credit stakeholders to ensure effective exe...

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