Job Description
We are seeking an experienced and forward-thinking Senior Manager of End User Services to lead the strategy, delivery, and continuous improvement of end user support across a dynamic organization of approximately 1,000 employees spanning corporate and laboratory environments. This role is responsible for the full lifecycle of end user services, including Service Desk operations, desktop and field support, endpoint management, user provisioning, and collaboration technologies. As a senior leader, you will drive operational excellence while modernizing support through automation, AI-enabled solutions, and strong IT service management practices.

In this position, you will partner closely with senior IT leadership to align support capabilities with business priorities, serving as both a strategic contributor and escalation point for complex technical challenges impacting business-critical and lab systems. You will lead a distributed, multi-site team, ensuring a ...