Title : Sr IT Support Analyst

Location : Wayne, PA

Type : Full Time

Salary : $Open (Best Possible)

YOU’RE GOOD AT:

• Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
• Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
• Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
• Providing Tier 1-3 Executive Support for our C-Suite
• Provide end user/new user education with a focus on collaboration tools like Office365
• Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices
• Pr...