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Description
The Role: The Major Incident process is a key component of Invesco's availability management, and the Major Incident Manager will own the process, refine it according to best practices, and proactively seek input from our stakeholders on ways we can improve the service. To be successful in this role you must have an aptitude for new technologies and procedures as well as excelling in multitasking in a fast-paced environment.
What you would be responsible for:
Taking ownership of critical Major Incidents within the Invesco environment, coordinating with resolution technology parties and establishing effective communication.
Ensure all Technology services are available as per agreed Service Levels (Availability Management)
Leading, driving, facilitating & chairing all investigation activities, meetings, and conference calls.
Issue executive or business communications as required...