Job Title: Sr BSA with Genesys Contact Centre

Duration- Fulltime Permanent

Location: Phoenix, AZ (Onsite From Day 1)

Job Description:

Sr BSA with Genesys Contact Centre



Business Analysis & Requirements Management

" Engage with business stakeholders to understand objectives, challenges, and desired outcomes related to the Genesys Cloud CX platform.

" Translate business needs into clear and comprehensive business and technical requirements, including user stories, process flows, functional specifications, and acceptance criteria.

" Recommend industry best practices, standards, and solution approaches aligned with Genesys Cloud capabilities and banking requirements.

" ...