This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

Service Monitoring:
Respond to bridge requests via email or Teams chat, assess business impact, and mobilize the required support teams to drive issue resolution.
Relationship Management:
Develop a deep understanding of the business and client experience to facilitate triage of incident reports, communication, and identification of work arounds and contingency arrangements.

Incident Management:
Triage incident reports to assess actual or potential client / business impact.
Trigger the CERT Incident Management process for incidents impacting clients
Assess the initial impact of incidents according to the agreed Priority Matrix.
Manage incident bridges to ensure technology responders can effectively work towards resolution a...