About The Role

As an applied scientist on our team, you will help build the next generation of case routing using artificial intelligence to optimize business metric targets. You will develop machine learning models and pipelines, harness and explain rich data at Amazon scale, and provide automated insights to improve case routing that impacts millions of customers every day. You will be a pragmatic technical leader comfortable with ambiguity, capable of summarizing complex data and models through clear visual and written explanations.

Key Job Responsibilities Deliver real world production systems at AWS scale. Work closely with the business to understand the problem space, identify opportunities, and formulate problems. Use machine learning, data mining, statistical techniques, Generative AI and others to create actionable, meaningful, and scalable solutions for the business problems. Establish scalable, efficient, automated processes for large scale data analyses, model deve...