Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Key Responsibilities:
 

• Establish and maintain strong and lasting relationships with clients
• Support day-to-day operations with customers
• Respond to customer inquiries and ensure communication and functionality of internal teams to optimize the customer experience
• Measure and track key performance indicators
• Possess clear communication to understand and integrate stakeholder requests while managing expectations and meeting deadlines
• Ability to handle stressful situations in a calm and measured manner
• Document and track the progress of projects and deliverables. Also provide updates and ...