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If you are a Specialist II, North America Customer Care professional looking for an opportunity to grow your career, this gives you the chance to ensure and maintain high level of customer service by taking ownership of customer inquiries and handling pre- and post-order related requests. In this role, you will process and cancel new and replacement orders and issue credit adjustments up to the assigned approval threshold.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
Resolve simple to complex customer issues and requests.
Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
Engage in team activities and initi...