The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.

IC2: Specialist - Customer Success

• Experience: 4–6 years of experience, preferably in SaaS Customer Success (as per standard role requirements).

• Impact You Will Create:

  • Act as a strategic trusted advisor to a diverse portfolio of Mid-Market and Enterprise clients.

  • Prevent churn and drive expansion opportunities by uncovering inefficiencies and recommending optimized workflows.

  • Standardize best practices within the team and cross-functionally to improve the overall customer journey.

Roles &am...