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Specialist, Customer Acquisition

Convergys | kuala lumpur, Malaysia | Posted June 09, 2026

Position Overview

Job Title:Specialist, Account ManagerJob Description* Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.* Serve as the primary point of contact for assigned partners.* Conduct regular business reviews to align goals, performance, and action plans.* Create joint business plans with partners to drive pipelines, revenue, and market expansion.* Identify opportunities for upselling, cross-selling, and co-selling with partners.* Monitor partner performance against agreed KPIs and take corrective actions where required.* Drive partner-led sales motions and support partners through the entire sales cycle.* Collaborate with internal sales teams to co-sell into key accounts.* Forecast partner revenue accurately and track ongoing deal progress.* Equip partners with product, technical, and sales knowledge needed to be successful.* Coordinate training programs, workshops, and certifications.* Ensure partners understand product updates, com...

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