Mercier Consultancy MD is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Agent to join our team in Greece, with paid relocation support. This role involves delivering high-quality customer service to Spanish-speaking clients, ensuring their needs and inquiries are met with professionalism and care.
Responsibilities
- Handle customer inquiries via phone, email, and chat, providing clear and helpful information to Spanish-speaking customers.
- Resolve customer issues efficiently, ensuring a positive customer experience.
- Maintain accurate records of customer interactions in the CRM system.
- Work collaboratively with different departments to address customer concerns promptly.
- Stay updated on company products, services, and policies to provide accurate support.
- Contribute to continuous improvement of customer service processes.
Requirements