Role: Trainer/Quality Analyst

Account: eCommerce

Location: Casablanca, Morocco

Language: Spanish, French, English

Relocation Package: Offered for candidates leaving outside Casablanca or Morocco.

Position Summary

As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards.

Training & Development

• Deliver engaging and effective training sessions on products, systems, and processes for new ...