Work Setup: Onsite (McKinley, Taguig)

Start Date: ASAP

Shift: Shifting Schedules

Minimum Qualifications:

• Language Proficiency: B1 Written and Verbal proficiency in Spanish and English
• Educational Attainment: Completed at least 2 years in college
• Work Experience: At least 3 years of CSR Bilingual Experience
• Leadership Experience: At least 1 year of experience as a Team lead in a BPO company
• Willingness to work onsite in McKinley Hill, Taguig on shifting schedules
• Eligibility: Natural-born PH citizen

Responsibilities:

• Performance Management: Monitor, analyze, and report on individual and team metrics, ensuring KPIs (e.g., Average Handle Time, CSAT, Sales Targets) are met.
• Coaching & Development: Provide...