Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines deep operational expertise with top offshore talent to deliver consistent, high-quality outcomes for our clients.

We are currently hiring a Spanish Bilingual Customer Experience Agent to support our growing global client base across e-commerce, SaaS, healthcare, and professional services. Our focus is on delivering scalable customer support solutions that enhance customer experience and operational efficiency.

What You'll Do

As a Bilingual Customer Support Representative, you will:

• Handle customer inquiries across phone, email, and chat in English and one additional language (Spanish).
• Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
• Investigate, troubleshoot, and resolve customer issues ...