Overview

Position overview: To manage and oversee the daily operations of the Spa reception area, ensuring an exceptional guest experience aligned with the hotel's five-star standards. The Head Receptionist coordinates guest bookings, manages the reception team, and supports the Spa Manager in maintaining smooth administrative and service functions within the Spa.

Qualifications

• Minimum of 3–5 years’ experience in Spa or hospitality front desk operations, preferably in a four or five-star environment.
• At least 2 years’ supervisory or team-leading experience.
• National Senior Certificate (Matric) or equivalent (Essential).
• Diploma or certificate in Hospitality Management, Spa Management, or related field.
• Additional customer service or leadership training will be advantageous.
• In-depth understanding of Spa operations and wellness service protocols.
• Knowledge of luxury hospitality service standards. ...