We are seeking a polished, hospitality-driven Spa Manager to lead operations for a premium luxury skin and wellness concept under the Aivee Group. This individual will elevate service standards, operational excellence, and guest experience to world-class luxury hospitality levels while driving strong commercial performance.

Key Responsibilities

1. Operations Management

• Oversee day-to-day spa operations, ensuring smooth and efficient service flow
• Monitor appointment scheduling, client flow, and treatment room utilization
• Ensure cleanliness, safety, and overall ambiance of the spa

2. Client Experience & Service Excellence

• Maintain high standards of customer service aligned with Aivee brand
• Address client concerns, feedback, and escalations promptly
• Ensure consistent delivery of premium spa and skincare services

3. Sales & Revenue Management