Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs.

Responsibilities

• Ensure all staff clearly understand their responsibilities and job descriptions.
• Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise.
• Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs.
• Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations.
• Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters.
• Organize upselling training programs, spa promotion initiatives, and training for the team.
• Monitor retail and spa service displays within the ...