Responsibilities

• 2-4 years of experience in Onsite support


• Knowledge and experience on windows 7 OS


• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.


• Manage IMAC and desk side support services.


• Manage hard and soft break fix services for laptops and desktops.


• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.


• Experience with Service management tool - ex - Service now


• Should have good expertise on EUC tools, remote support tools, MS office and outlook.


• Preferable to have a good understanding of Lync, VPN, and mobile device support.


• Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potenti...