Solution Customer Success Manager (S-CSM)

Responsibilities

• Act as a trusted advisor in People related processes for HCM – SuccessFactors solutions.
• Identify new opportunities for customers to leverage new or expanded SAP solutions.
• Mitigate churn and manage renewals of SAP solutions/services.
• Identify sales leads and support sales in expansion and upsell efforts.
• Manage through crisis and de‑escalate customer situations.
• Drive renewals, expansions, and upsells of subscription or perpetual license‑based solutions.

Qualifications

• Strong executive presence and relationship building skills.
• Deep knowledge of business models, strategies, and line of business processes.
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
• Experience with cloud software solutions and delivery models.