Job Purpose

This role involves managing a specialist caseload of pain‑related injury claims, using strong technical knowledge and independent case‑handling skills. You will proactively lead cases, identify key issues early, set strategy, and progress matters in line with the Serious Injury Guide and Rehabilitation Code where appropriate. Exceptional client care is essential. You will provide clear communication, manage expectations professionally, and support clients through complex or sensitive matters with confidence and empathy. You will also contribute to developing junior colleagues by offering guidance, reviewing work, and sharing best practice across the team. The role requires strong drafting skills, excellent time management, and the ability to work accurately under pressure. You will be expected to progress cases efficiently, meet KPIs, and contribute positively to the overall performance of the team.

Key Responsibilities

• Proactively ma...