Key Responsibilities

Technical Responsibilities

• Deploy and configure proprietary software and databases at new customer sites
• Upgrade and maintain existing software deployments
• Troubleshoot and resolve customer software issues logged through the support desk
• Provide technical support and guidance to field technicians
• Diagnose communication issues involving TCP/IP and serial-connected devices
• Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
• Conduct technical training for internal teams and customers
• Assist with customer server maintenance and support

Operational & Business Responsibilities

• Manage and update support tickets within agreed turnaround times
• Provide regular feedback and progress updates to customers
• Escalate unresolved issues appropriately
• Complete weekly times...