**Overview**

Microsoft 365 (M365) is at the center of Microsoft’s cloud first, devices first strategy as it brings together cloud versions of our most trusted communications and collaboration products such as Teams, Exchange, SharePoint, Yammer, and Office with the latest version of our desktop suite and mobile apps. Our customers depend on our services to run their organizations, whether that is a Fortune 500 company, a small business, a non-profit, or an educational institution.

The Workload Management (WLM) team under M365 is responsible for managing execution of millions of background and system tasks for M365 backend servers. We are applying various technologies to maximize resource utilization while keeping the giant system running in a stable and efficient way. We are driving continuous improvement towards integrated and intelligent automated operations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more...