Position would require the candidate to be a W2 employee of Donatech.

US Citizenship Required.



Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices

Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.

Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.

Develop and maintain ITOM data models, including data relationships and data governance

Collaborate with stakeholders to gather requirements and design solutions that meet business needs

Test and validate solutions to ensure they meet business requirements and are free of defects

Provide technical support to resolve issues and answer questions from end-users and other stakeholders

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