The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

What You’ll Do

• Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated events.
• Support non-emergency calls into MDR Support Operations in real-time with customers.
• Act as a key technical escalation point for Support Analysts handling advanced issues.
• Provide expert analysis and recommendations on escalated cases.
• Collaborate w...