Roles & Responsibilities :

Server Management (Windows/Linux)

• Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements

• Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments

• Coordinate with internal teams and vendors under guidance for hardware or software-related support

• Participate in knowledge-sharing sessions within the team and learn server management best practices

• Maintain basic documentation of server incidents, actions taken, and vendor communications

Storage Management (SAN/NAS)

·        Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance

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