**Description**

The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

**Primary Responsibilities**

**As a Service Desk RDM Technician, you will:**

+ Use automated information systems to analyze routine situations.
+ Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
+ Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
+ Supports users by fulfilling individual requests for...