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SME - Operations

Foundever | Mumbai, India | Posted May 30, 2026

Position Overview

SME - Operations

SME - Operations

Req ID#: 412111

Mumbai, India, IN

Job Description:

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:

Process: Experience in Chat or Blended


Process is mandatory (International Chat or Blended process only no back office experience) 


Background: BPO Experience.


Shift Window: 24 x 7


Week offs: Any 2 days a weekLocation: Airoli

Support Team/Coach (SME) shall: 


Senior Customer Service Executives with International Chat process experience are encouraged to apply for this position.

  • Support in the new hire experience classroom including crosschecks and contact handling.

  • Possess knowledge of where learners are in their learning whenever providing support.

  • Facilitate d...

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