The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.

• Provide technical and product knowledge information to customers and serve as subject matter expert.

• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.

• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).

• Maintain awareness of the competition, advertisements and services offered by competitors.