St Leonard’s Hospice is recruiting a Shop Manager to work at our Scarcroft Road, York shop. The role involves managing day‑to‑day operations, delivering an efficient, customer‑focussed operation to maximise income for the Hospice.

Responsibilities

• Maximise store sales, profits and meet KPIs through management of stock, visual merchandising and commercial analysis
• Provide a high level of customer service to donors and customers and uphold the Hospice values and Retail Service principles
• Provide line management support to the shop team which will consist of paid staff and volunteers

Qualifications

• Experience of working in the retail sector
• Experience of successfully managing staff and/or volunteers
• Proven interpersonal skills and ability to communicate at all levels within the Hospice and to the general public
• Excellent organisational skills including attention ...